HEAT Utility Assistance
The HEAT Program assists households in paying their power and gas bills year-round. We offer crisis assistance year-round. If you live in Salt Lake County or Tooele County and you need help with your heating or cooling costs, apply today.
Apply now
Start your application today to see if you qualify. Once submitted, a member of our team will contact you with next steps. Have questions? Call our intake team at 801-359-2444.
Other Resources
Explore our programs and services to see how we can support you and your family. For more information or help getting started, contact our intake team at 801-359-2444
Refer a Family
Know a family who could benefit? They can apply in their preferred language. For questions, updates, or if they already applied have them call our intake team at 801-359-2444.
HEAT Utility Assistance
Our HEAT Utility Assistance Program assists income-eligible households pay their power and gas bills year-round. Crisis assistance is available year-round as well for qualifying households. Water assistance may be accessed on a limited basis.
Services & Benefits
For families on a tight budget, utility bills can account for a high portion of household income, leaving little money left for savings or other expenses. The HEAT program assists households by making utility bills more affordable and preventing shut-offs. The HEAT team also provides energy education and engages in budgeting discussions to reach self-reliance.
Power and Gas Assistance
HEAT offers yearly assistance for income-eligible households for power and gas bills. Clients are eligible once per season, which runs from October 1 – September 30. If approved, clients can choose what portion of their benefit they would like to go towards gas and electric based on their household needs.
Crisis Assistance
Crisis assistance is available for those with a qualified crisis and a 48-hour shut-off notice. Please note that a 48-hour shut-off notice does not guarantee you an expedited appointment or application and that you are responsible to keep paying your utility bills. Crisis assistance is available in addition to regular seasonal assistance.
Rocky Mountain Power HELP
The Home Electric Lifeline Program (HELP) provides qualified Rocky Mountain Power (RMP) customers with discounts on their monthly electric bills. The best way to apply for HELP is to apply for HEAT and get the benefit of both programs. If your RMP account receives a HEAT benefit, you will automatically be enrolled in the HELP discount program for the next 12 months. If you choose to apply for HELP separately, print the application and follow the instructions at the bottom. HELP applications are processed once a year between July and August. For assistance call (801) 359-2444 or toll-free 844-214-3090.
Eligibility
Am I Eligible?
General
Applicant must be the person responsible for the utilities and at least one household member needs to be a U.S. citizen or qualified non-citizen (for additional details see the state policy manual: HEAT Policy Manual).
By income
Households who make 150% or less of the federal poverty level are eligible for services. Precedence is given to elderly and disabled households, as well as those with children under the age of six.
By location
Utah Community Action’s HEAT program serves Salt Lake and Tooele Counties. For utility assistance in other counties, click here.
What to Expect
Here is what to expect when applying for HEAT. Once you submit HEAT application, please note that it will take 6-8 weeks to process. After that time, you will receive an approval or denial letter by mail. If approved, it will take 6-10 days after that for the HEAT benefit to show in your utility accounts.
Step 1
Submit your HEAT application by mail, fax, drop-off, email or complete an application online. You can also schedule an appointment to complete your application by calling (801) 359-2444. All applications options are processed at similar speeds.
Step 2
Once your application has been submitted, a HEAT worker will reach out to you for additional information if needed. To expedite your application, please submit all additional information in a timely manner to your HEAT worker.
Step 3
After your HEAT worker and an editor have reviewed your application, it will be denied or approved. If you are approved you will receive a letter in the mail and the benefits will show in your utility accounts in 6-10 days. If you are denied, you are able to reapply.
How to Apply?
The HEAT utility assistance program is still accepting applications for seasonal and crisis assistance! There are several ways to apply for our HEAT program. If you need help with the application process, please call (801) 359-2444.
Schedule an Appointment
During phone appointments, HEAT staff will guide you through the application process and answer any questions you may have. To schedule an appointment, call (801) 359-2444.
Apply Online
You can submit your HEAT application online. Click the link below to apply.
Email, Mail-in, or Drop-Off Application
Email: HEAT@utahca.org
Mailing address: 1307 S 900 W SLC, UT 84104
Drop-off Location: 3060 S Lester St WVC, UT 84119
Click below to see if you’re eligible
Documentation
Required Documents
All U.S. Customs and Immigration Services (USCIS) documents showing legal status
Social Security cards for all household members with a social security number (or birth certificate for any child under 12 months)
Recent bills for both power and gas
Proof of income for all adults (18 and older) in the home for the previous calendar month
Optional Documents
Proof of disability
Receipts for all household medical, dental or vision payments made in the previous calendar month
Signed pharmacist print-out for prescriptions
Complete Your Application
I am evidence that the Head Start program works. I have been inspired to continue serving others through education. My family has been empowered and motivated to endure through adversity. Our community here in Utah has been, and will continue to be uplifted for the work that each of you do.
Sofia Ortega-Flores
UCA Head Start Graduate
I’ve always tried to provide for my kids without asking for help, but after a serious car accident left me hospitalized and without transportation, I lost my job and couldn’t make ends meet. As a single dad living in Tooele, getting to Salt Lake City for work became impossible, and I was struggling to keep the heat on and care for my children. When I reached out for help, I was met with compassion and understanding. Utah Community Action walked me through the HEAT Utility Assistance and connected me with resources for housing and employment. I was overwhelmed with gratitude—I never expected so much support. I’ll never forget the kindness I received when I needed it most.
Rick Anderson
HEAT Utility
Utah Community Action was a lifeline during our family’s crisis. They provided emergency rental assistance and guidance when we needed it most. Thanks to their assistance, my children and I have a safe place to call home, and I have hope for our future.
Wilson Izatt
Case Management and Housing Client
