Case Management & Housing
Through deposit and emergency rental assistance, landlord-tenant mediation, and homelessness services our Case Management & Housing program helps clients to obtain and maintain safe, stable and affordable housing.
Apply now
Start your application today to see if you qualify. Once submitted, a member of our team will contact you with next steps. Have questions? Call our intake team at 801-359-2444.
Other Resources
Explore our programs and services to see how we can support you and your family. For more information or help getting started, contact our intake team at 801-359-2444
Refer a Family
Know a family who could benefit? They can apply in their preferred language. For questions, updates, or if they already applied have them call our intake team at 801-359-2444.
Case Management & Housing
The assistance process follows a clear, three-step path: applicants complete an online form, undergo case manager review and eligibility screening, and attend an appointment (typically scheduled two weeks out) to finalize support within about seven business days of approval.
Services & Benefits
The Case Management & Housing program offers holistic support to help households attain stable, affordable housing and identify additional barriers to reaching self-reliance:
Rent and Deposit Assistance
Our rental assistance program helps households that have experienced a temporary financial crisis beyond their control. Clients must have a current lease in place or be able to sign a lease. Financial assistance may cover deposits or rent only. We are unable to assist with: mortgages or payments to roommate situations or family members. Payments are made directly to the landlord or property management company.
If you have questions, please call our Intake Line at (801) 359-2444.
Business Hours:
Mondays – Friday
9:00 am – 5:00 pm
Landlord Tenant Mediation
Our Landlord Tenant Mediation program acts as a bridge to navigate conflicts between landlords and tenants. This service may assist tenants to maintain housing and avoid evictions. This program also provides Tenant Education courses. To reach our Landlord Tenant Mediation program, please call (801) 214-3109 or email mediation@utahca.org. UCA does not offer legal services or representation. For legal assistance or representation, please contact Utah Legal Services at (801) 328-8891 or People’s Legal Aid at (801) 477-6975.
If you are a Tenant and have received a 3-day pay or vacate notice, please complete the Tenant Mediation assistance application below.
If you are a Landlord and are seeking mediation services for your Tenant, please complete the Landlord Mediation assistance application below.
Homeless Services
Utah Community Action provides intake and diversion services at all of the Homeless Resource Centers in Salt Lake County. If you need more information about homeless services or bed availability, please call (801) 990-9999. This line is available 7AM-5:30PM, 7 days a week. If you do not reach a staff member, please leave a voicemail with your name and contact information and your call will be returned as soon as possible.
What to Expect
Here is a timeline for what to expect when applying for rental assistance. Once we receive all documents required for your application, it may take up to 7 business days from the time of your appointment for your landlord or property manager to receive rental and deposit information. Applicants may qualify for assistance depending on the situation and funding available.
Step 1
Complete our online application. If we need additional information or corrections, we will send you an email/phone call. Please double-check your junk or spam folder to see if we have requested corrections. Applications are processed within 3 business days. If you have questions about our online application or need a status update on your application, you may contact us at (801) 359-2444 or housingintake@utahca.org.
Step 2
After all corrections have been made and your application is complete, Please contact us within 3 business days of our initial review and we can determine if you are eligible for an appointment with a case manager.
Step 3
Once an appointment is booked, it’s important that you gather necessary documents from your landlord before your appointment date. Appointments are currently being booked 2 weeks out and we are unable to expedite applications at this time due to the volume of requests. Case managers will make the final determination as to whether you qualify for available rental assistance.
Complete Your Application
I am evidence that the Head Start program works. I have been inspired to continue serving others through education. My family has been empowered and motivated to endure through adversity. Our community here in Utah has been, and will continue to be uplifted for the work that each of you do.
Sofia Ortega-Flores
UCA Head Start Graduate
Utah Community Action was a lifeline during our family’s crisis. They provided emergency rental assistance and guidance when we needed it most. Thanks to their assistance, my children and I have a safe place to call home, and I have hope for our future.
Wilson Izatt
Case Management and Housing Client
I’ve always tried to provide for my kids without asking for help, but after a serious car accident left me hospitalized and without transportation, I lost my job and couldn’t make ends meet. As a single dad living in Tooele, getting to Salt Lake City for work became impossible, and I was struggling to keep the heat on and care for my children. When I reached out for help, I was met with compassion and understanding. Utah Community Action walked me through the HEAT Utility Assistance and connected me with resources for housing and employment. I was overwhelmed with gratitude—I never expected so much support. I’ll never forget the kindness I received when I needed it most.
Rick Anderson
HEAT Utility